Refund, Return & Dispute Resolution Policy
Last Updated: September 22, 2026 • Transparent guidelines for doorstep inspections, returns, and merchant resolutions on ZipNold.
1. Doorstep Inspection & Cash on Delivery (COD) Protection
Unlike distant warehouses where returning an item takes a week, ZipNold empowers you with Doorstep Inspection. Because your order arrives via local store delivery, you are strongly encouraged to inspect the items at the time of delivery:
- Check that the package label bears your name and unique 4-digit code.
- Verify that product seals, quantities, and expiration dates match your expectations.
- Hand over Cash on Delivery or scan the UPI QR code only after you are satisfied with the items received.
2. Perishable vs. Non-Perishable Guidelines
Perishable items must be inspected at the doorstep upon delivery. If any fruit, vegetable, milk packet, or cooked item is spoiled or bruised, you may immediately reject the specific item with the delivery partner before payment. Once accepted and paid for, perishable items cannot be returned due to hygiene and food safety standards.
Packaged goods with manufacturer seals (detergents, packaged staples, toiletries, hardware) can be returned within 24 hours of delivery if found to have a broken seal, expired manufacturer date, or internal factory defect. Items must be unused in original packaging.
3. Doorstep Customer Rejections
If a product is damaged, incorrect, or out of stock upon arrival:
- Partial Rejection: You may accept the undamaged items and deduct the cost of the damaged item from your Cash on Delivery total with the delivery partner.
- Full Rejection: If the order was completely incorrect or substantially damaged, you may decline the entire order at no financial cost to you.
4. Step-by-Step Resolution Process
Click the “Call Store” button in your order confirmation page to inform the store owner. Local shopkeepers are nearby and can often dispatch a replacement item within 15–30 minutes.
If the store owner is unresponsive or unable to resolve your dispute fairly, contact our support team via WhatsApp or phone helpline at +91 9611317114. We review order logs and mediate an immediate replacement or store credit.
Have a Problem with an Order?
Our customer dispute resolution desk is available every day. Contact us directly via WhatsApp at +91 9611317114 or email munjepramod111@gmail.com.